Returns Policy

Returns Policy and Warranties

Low Cost Cleaning Supplies is committed to providing our customers with the highest quality products and services.

However, on rare occasions, products may be found to be faulty or detective, in such cases we offer the returns facilities as listed below:

Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty.

If you purchase goods in the course of your business, the following provisions of this Clause shall apply,  Other than the express provisions set out in these terms and conditions, all other terms and implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law,  Goods are not tested or sold as being fit for any particular use or for use in any specific condition, unless expressly agreed in writing.

The right of Consumers to return goods for refund under the The Consumer Protection (Distance Selling) Regulations 2000,  Low Cost Cleaning Supplies do not sell products on a trail basis.  Customers are advised to check suitability and specifications of the products before ordering.

Low Cost Cleaning Supplies can only return Goods where they prove to be defective and the Goods are returned for repair or replacement.

Upon the discretion of Low Cost Cleaning Supplies (unless the Consumer Protection (Distance Selling) Regulations 2000 agrees to accept the return for the credit of unwanted products, the goods must be returned to Low Cost Cleaning Supplies with prior written agreement within 14 days of delivery.  The goods must  be unopened and in perfect re-saleable condition.  All goods returned in these circumstances except where the Consumer Protection (Distance Selling) Regulations 2000 apply, will be subject to a 20% re-stocking fee of Low Cost Cleaning Supplies sale price for the goods.

No contract shall be cancelled once accepted by Low Cost Cleaning Supplies not shall any Goods which are delivered in accordance with the contract be returned without prior written approval and on terms to be determined at the absolute discretion of Low Cost Cleaning Supplies.

Low Cost Cleaning Supplies Advise support staff or our Technical Sales team would be happy to advise you of which method of delivery to use to return your goods.  This depends on the nature of the goods purchased,  we would either arrange collect by Low Cost Cleaning Supplies or arrange a  courier for collection.  If the goods are found on inspection to damaged, the cost of  returning the goods will be refunded to you.

All agreed goods must be returned to Low Cost Cleaning Supplies at Unit 1 Craven Court , Stanhope Road, Camberley, Surrey , GU15 3BS

Low Cost Cleaning Supplies will not accept any liability for packages damaged during transit.  It is the Customer's responsibility to wrap all products adequately to prevent damage.

Proof of Postage is not proof of delivery and we therefore recommend that you send your goods by recorded delivery, registered post or courier, to insure the goods for their full value.

Upon receipt of the returned goods, if following our testing process, the goods are found to be in good working order without defect,  we will return the goods to you, and the carriage costs of this return will be your responsibility.

If you require Low Cost Cleaning Supplies to provide you with a  replacement good before competion of the testings process, you will have to pay for this item also.  This does not apply to Consumers returing goods.

Unless stated within the maufacturers documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty.  Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure.

With these instances we would direct you to deal with the manufacturer's directly to save time.  We can provide you with contact information for any manufacturer.  If you are a consumer,  this does not effect your statutory rights,

All warranties shall not apply if the goods have been worked upon, damaged or altered in any way buy the Customer or its employess or agents, or to goods not in used in accordance with the manufacturer's instructions.